PRIVACY POLICY – PLS PERCUSSION
Last updated: 27 September 2026
PLS Percussion respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.plspercussion.com, contact us, sign up to our mailing list or place an order with us.
1. About PLS Percussion
PLS Percussion is a UK-based business supplying drumsticks, percussion products, clothing, accessories and related merchandise.
Website: www.plspercussion.com
Email: info@plspercussion.com
2. Information we may collect
We may collect personal information that you provide to us, including:
- Your name
- Billing and delivery address
- Email address
- Telephone number, where provided
- Order and purchase information
- Information you provide when contacting us
- Information provided when joining our mailing list
- Information relating to returns, refunds or customer service enquiries
We may also collect technical information when you use our website, such as your IP address, browser type, device type and information about how you use our website.
3. How we use your information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery
- Process payments, refunds and returns
- Contact you about your order
- Respond to customer enquiries
- Provide customer support
- Maintain business and accounting records
- Help prevent fraud and protect our website
- Improve our website, products and customer experience
- Send marketing emails where you have chosen to receive them
- Meet our legal and regulatory obligations
4. Payments
Payments made through our online store are processed by the payment providers available at checkout.
PLS Percussion does not normally receive or store your full payment card details. Payment information is processed securely by the relevant payment provider.
5. Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you. Shopify may process personal information in connection with operating the store, processing orders, providing security and supporting ecommerce services.
Shopify has its own privacy practices and policies concerning the information it processes.
6. Sharing your information
We may share personal information with third parties where this is necessary to operate our business, including:
- Shopify
- Payment providers
- Delivery and postal companies
- IT and website service providers
- Accounting or professional service providers
- Government, regulatory or law-enforcement authorities where legally required
We do not sell your personal information to third parties.
7. Marketing and email communications
If you sign up to the PLS Percussion mailing list, we may send you information about products, launches, offers and other PLS Percussion news.
You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us at info@plspercussion.com.
8. Cookies
Our website may use cookies and similar technologies to help the website operate, remember preferences, understand how visitors use the site and support ecommerce functionality.
Where required, you will be given options regarding non-essential cookies.
You can also control cookies through your browser settings.
9. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and tax records and meeting legal obligations.
10. Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Our store is hosted through Shopify and uses security measures provided by Shopify and our relevant service providers.
11. International processing
Some of the companies that help us operate our website, process payments or provide ecommerce services may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards should be used in accordance with applicable data-protection law.
12. Your data protection rights
Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Ask us to restrict certain uses of your information
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request transfer of certain personal information
To make a request, contact info@plspercussion.com.
We may need to verify your identity before dealing with certain requests.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you have concerns about how your personal information is handled.
13. Children’s privacy
Our website is not intended to knowingly collect personal information from children where parental or guardian consent would be required by law.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on our website with the date it was last updated.
15. Contact us
For questions about this Privacy Policy or how PLS Percussion handles your personal information, contact:
PLS Percussion
Email: info@plspercussion.com
Website: www.plspercussion.com