Returns & Refunds Policy
We have a 14-day return policy. This means you have 14 days after receiving your order to tell us that you wish to return an item.
Once you have notified us that you wish to return an item, you should return the goods to us within 14 days.
Eligibility for returns
To be eligible for a return, your item should be in the same condition in which you received it, unused and in its original packaging where applicable. You will also need your receipt or proof of purchase.
You may handle and inspect an item as you would reasonably be able to do in a shop. If an item has been used or handled beyond what is necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from the refund where permitted by law.
Starting a return
To request a return, please contact us at:
Please include your name, order number and the reason for the return.
If your return is accepted, we will provide instructions on where and how to return your item.
Please do not send items back without contacting us first.
Return postage
Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.
We recommend using a tracked postal service, as PLS Percussion cannot be responsible for returns that are lost in transit.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged or if you have received the wrong item.
If an item is faulty, damaged or incorrect, we will work with you to resolve the issue in accordance with your statutory rights.
Non-returnable items
Certain items may not be eligible for return where an exemption applies under consumer law, including personalised or custom-made goods.
If you are unsure whether your item can be returned, please contact us before sending it back.
Exchanges
If you would like a different product, colour or size, please contact us. Where appropriate, the quickest option may be to return the original item and place a new order.
EU customers
If your order is being delivered to the European Union, you generally have the right to cancel your order within 14 days without giving a reason, subject to applicable exceptions.
After notifying us of your cancellation, the goods must be returned in accordance with the applicable consumer rules.
Refunds
Once we receive and inspect your return, we will let you know that it has been received and process any refund due.
Approved refunds will be made to your original payment method. Please allow additional time for your bank or card provider to process the refund.
Where you exercise a statutory right to cancel an online order, refunds will be made within the time limits required by applicable consumer law.
Contact
For questions about returns or refunds, contact:
PLS Percussion
Email: info@plspercussion.com
Website: www.plspercussion.com