SHIPPING POLICY – PLS PERCUSSION
We aim to process and dispatch orders as quickly as possible.
Order processing
Orders are normally processed and dispatched within 1–2 working days.
Orders placed on weekends or UK bank holidays will usually be processed on the next working day.
UK delivery
UK orders are sent using Royal Mail or another suitable delivery service.
Delivery times shown at checkout are estimates and may vary depending on the delivery service selected.
Shipping charges are calculated and displayed at checkout before payment.
International delivery
We offer international shipping to selected countries.
Available destinations and shipping charges will be shown at checkout.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where these charges are not collected at checkout, they are the responsibility of the customer.
International delivery times may vary due to customs processing and circumstances outside our control.
Incorrect addresses
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if you notice an error in your delivery details.
We cannot guarantee that an address can be changed once an order has been dispatched.
Lost or damaged orders
If your order arrives damaged, or you believe it has been lost in transit, please contact us so we can investigate the issue with the delivery carrier.
This does not affect your statutory rights.
Delivery delays
Occasionally, deliveries may be delayed due to circumstances outside our control, including postal delays, customs processing, adverse weather or disruption to delivery services.
We will do our best to assist where possible.
Contact
For shipping enquiries, contact:
PLS Percussion
Email: info@plspercussion.com
Website: www.plspercussion.com