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TERMS OF SERVICE – PLS PERCUSSION
These Terms of Service apply to purchases made through the PLS Percussion online store.
By placing an order with PLS Percussion, you agree to these terms. Nothing in these terms affects your statutory rights as a consumer.
1. ABOUT US
PLS Percussion is a UK-based business supplying drumsticks, percussion products, clothing, accessories and related merchandise.
Website: www.plspercussion.com
Email: info@plspercussion.com
Our business contact information is also available through the Contact Information section of our website.
2. PRODUCTS
We make every reasonable effort to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate.
Because natural wood products such as drumsticks can vary slightly, there may be small differences in grain, colour, weight or appearance between individual products.
Colours may also appear slightly different depending on the screen or device being used.
These variations do not affect your statutory rights where goods are faulty, damaged or not as described.
3. ORDERS
When you place an order, you are offering to purchase the products in your order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there has been an obvious pricing or product-description error;
- payment cannot be authorised; or
- we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, the appropriate amount will be refunded.
4. PRICES AND PAYMENT
Prices are displayed on our website in the currency shown at checkout.
Any applicable delivery charges will be displayed before you complete your purchase.
International customers may be responsible for applicable import duties, taxes or customs charges unless checkout specifically states that these are included.
Payment is processed using the payment methods available through our Shopify checkout.
5. SHIPPING AND DELIVERY
We aim to dispatch orders within the times stated on our website. Delivery estimates are estimates and may occasionally be affected by circumstances outside our reasonable control.
For UK consumer orders, goods remain at our risk until they come into your physical possession, or the possession of a person you have identified to receive them, except where the law provides otherwise.
Please contact us if your order is significantly delayed, lost or arrives damaged.
International delivery times may be affected by customs procedures in the destination country.
6. CANCELLATIONS AND RETURNS
For eligible online purchases, consumers generally have the right to cancel their order within 14 days after receiving the goods, without giving a reason.
After notifying us that you wish to cancel, you must return the goods in accordance with our Return & Refund Policy and applicable consumer law.
For a normal change-of-mind return, the customer is responsible for the direct cost of returning the goods unless we agree otherwise.
You may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning. Where permitted by law, we may make an appropriate deduction from a refund if goods have been handled beyond what is reasonably necessary and their value has been reduced.
Certain goods may be excluded from the cancellation right where the law permits, including certain personalised or custom-made products.
Please see our Return & Refund Policy for further information.
7. FAULTY, DAMAGED OR INCORRECT GOODS
Nothing in these Terms limits your statutory consumer rights.
Goods supplied by PLS Percussion must meet the standards required by applicable consumer law, including requirements relating to satisfactory quality, fitness for purpose and being as described.
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us at:
We will deal with the matter in accordance with your statutory rights.
8. PRODUCT USE
Our products should only be used for their intended purpose.
Normal wear resulting from the use of drumsticks and other percussion products is not, by itself, a product defect.
Nothing in this section excludes liability or consumer rights that cannot legally be excluded.
9. INTELLECTUAL PROPERTY
The PLS Percussion name, branding, logos, product photography, original graphics and other original website content belonging to PLS Percussion may not be copied, reproduced or used commercially without permission, except where permitted by law.
Third-party trademarks and other intellectual property remain the property of their respective owners.
10. WEBSITE USE
You must not knowingly misuse our website, attempt unauthorised access, introduce malicious software, interfere with the operation of the website or use the website for unlawful purposes.
Our online store is hosted using Shopify and may also use third-party payment, delivery and other service providers.
11. LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded or restricted under applicable consumer law.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control, subject always to your statutory rights.
12. PRIVACY
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data-protection law.
Please refer to the Privacy Policy available on our website for further information.
13. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The Terms applying to an individual purchase will be those applicable to that purchase, subject to applicable law.
The current version of these Terms will be displayed on our website.
14. GOVERNING LAW
These Terms are governed by the applicable laws of the United Kingdom.
If you are a consumer, nothing in these Terms deprives you of any mandatory protections or rights available to you under applicable law.
15. CONTACT US
If you have any questions about these Terms or an order, please contact:
PLS Percussion
Email: info@plspercussion.com
Website: www.plspercussion.com
Our geographical business address is provided in the Contact Information section of our website.